Welcome to
HODA
Meet 
HODA
As a resident, you expect a well-managed community, transparent communication, and efficient services. You need technology that makes your life easier, not more complicated. At FirstService Residential, we are leading the technological transformation of the property management industry with innovative and easy-to-use solutions. HODA®, our Homeowner Digital Assistant, is designed to provide you with immediate, reliable support at your fingertips.
What is HODA?
HODA is a tool that responds to resident inquiries anytime via text, website chat, or Alexa in any language. This smart technology enhances day-to-day communications while allowing your property manager to focus on more important tasks. Integrated with FirstService Residential Connect, HODA helps with profile and communication preferences, account balances and transactions, statements and documents, community information, amenity booking, service requests and work orders, and more. Residents can receive detailed information specific to their association, with HODA resolving 90% of all inquiries at first contact.
How to access HODA
HODA can be reached via text or web chat. To message HODA through web chat, you’ll need to access the resident portal by clicking here and searching for your community. To text HODA, follow the instructions below.
- Text "Hey HODA" to 1-866-377-0779
- HODA's first text to you will be its contact information.
- Click the icon and save the contact in your phone.
- Whenever you have a question, 24/7, text HODA!
- End of training! Seriously, it's as easy as texting a friend.
What our management teams are saying
“My residents get answers to their questions, any time of day or night. HODA gives me bandwidth to get a lot more done..”
“My residents go to HODA with their questions, and that simplifies condo management.”
“We’ve got people from all over the world living here. They get answers 24/7 – in their native language.”
“I rely on HODA to take care of so much. And that means I can take care of my board and important projects they need me to accomplish.”
What our communities are saying
“HODA has made a huge difference in the way our property operates. We’ve been able to work on much-needed structural improvements now that HODA is taking care of our residents’ most common requests.”
“FirstService, you knocked it out of the park with HODA. Our residents get what they need, when they need it. Day or night. And that means we’re a happy board.”
“HODA handles the everyday questions so our manager can focus on making real improvements in our community.”
“Communication, customer service, technology – three things we struggled with in the past. Moving to FirstService and using HODA has been a game changer for us.”