High-Rise Property Management

Beautiful architecture, stunning views, proximity to work and cultural centers, resort-style amenities, customized social activities…these are among the things that attract homeowners to high- rise living.  Turning a soaring skyscraper into a home for its diverse group of residents takes experience, knowledge, expertise and an appreciation of seemingly endless details. After decades of providing property management services for high-rises, there is little we haven’t seen before. Replace a cooling tower?  Done it. Re-roof a skyscraper?  No problem. Manage a 10 million dollar annual budget?  We’ve done that too.  High-rise management is among the most challenging property management services and it’s something we do better than anyone else. High rise property management services include: Developer consulting from concept through transition and beyond Creation of opening procedures Creation of amenity packages Development of move-in procedures Preferred vendor pricing CommunityConnect™ and ConnectPLUS™ property management software products Preventive maintenance programs for building assets Sound financial management with checks and balances oversight Management of outside vendors including spa personnel, valet parking staff, security professionals, etc. In-depth knowledge of complex condominium law Procedures for emergencies and natural disasters Job descriptions for employees Continuous training and development of staff to ensure quality of service Ensuring contractual obligations from contractors Enforce compliance with respect to city, county and state building codes Inventory control programs  Before developers even break ground, we are the “go to” team to help navigate the myriad of details that will determine a successful outcome of their project. We work closely with architects and planners to insure optimum efficiencies. Location, location, location is everything in real estate. In high-rise planning, it’s even more important. Location of the elevator shafts. Location of the receiving area. Location of front desk. Location of the management office. These are important details that will impact the day-to-day comfort and convenience of your residents.  One bad decision can have a lasting, negative impact on your sales and operations which can cost you millions.  Many formerly self managed buildings have turned to us to provide a responsible point of contact and accountability for management related issues including staffing, accounting and financial oversight, preventive maintenance, inventory control, purchasing programs, access to our proprietary community management software and so much more. We’ve spent decades managing high rises and listening to the needs of residents. FirstService Residential's approach to high-rise management is based on best practices developed managing the nation’s finest high-rises. Our residents won't accept anything less than responsive, personalized service. From hospitality-trained customer service team members to field quality control personnel, to our utilization of the latest technologies and on-site and/or virtual concierge services, we offer professional, cost-effective high-rise property management. We know how much you should be paying for waste management, for cable, for insurance, etc. and have the buying power to negotiate the best possible rates for you. We study emerging trends and know which features and amenities sell and which don’t.  It takes a talented team of professionals to turn tons of steel, glass and concrete into a warm and inviting home for generations of residents to come.