Friendly and Responsive Service

At FirstService Residential South Carolina, we strive to provide friendly and helpful service to every resident and Board members at every opportunity.  One way we achieve this is through our Customer Care Center, a 24/7 call-in resource providing instant answers and information about your community.  

The Customer Care Center is staffed by trained and service-focused specialists who utilize FirstService Residential Connect™, our proprietary community management software program, to access a comprehensive database of information specific to your community.  When residents call, the Customer Care team provides answers and information and resolve issues, usually at the initial point of contact.  We are proud that the Call Center earns high scores from satisfied users after the first call, exceeding the industry average for initial customer satisfaction.