Lauren LarreRegional Director, Calgary
Andrew MaclachlanRegional Director, Calgary
Alicia JentnerRegional Director, Edmonton
Maria MorenoDirector, Operations
Jason KripplDirector, Client Accounting
Avery CoxDirector, Business Development
Samantha L. ChaseManager, Human Resources
As President, Glenne Manlig is responsible for overseeing the teams that deliver the services and solutions of over 300 communities we manage in Alberta, comprising over 25,000 homes. Directly reporting into Glenne are leaders in operations, administration, accounting and human resources.
With 15 years of property management experience, Glenne is accountable for overall associate engagement, client retention and delivering on our promise of service excellence to our board of directors through living our core values every day.
Prior to this role, Glenne was an owner and operator of a boutique property management firm in Vancouver. During his time there, he led the company to significant growth through a comprehensive reorganization of the company. Glenne brings a strategic mindset, a focus on providing operational and service excellence and a commitment to enhancing the lives of the people and the communities that he serves.
Larre believes that it is important to constantly look for ways to improve our service to our customers. She asks herself daily, “how can I wow my clients today?” By focusing on this question, following through and owning each challenge she faces, she is able to foster and build great business relationships.
Before Larre joined FirstService Residential, she was a regional director for four provinces with Herbal Magic and also an area manager with Broadstreet Properties. She holds a Bachelor’s degree in Sociology from the University of Saskatchewan.
Andrew serves as Regional Director for FirstService Residential. In this role, he is responsible for supporting community managers in their daily operations, while also ensuring that all onsite staff are delivering exceptional service to boards of directors and residents.
Andrew possesses extensive experience with strategic planning, contract negotiation, cost containment and contract and vendor management. A leader in corporate services with the commercial real estate sector for over 30 years, he has a proven record of providing customer first solutions.
Before joining FirstService Residential, Andrew was General Manager Western Canada for a publicaly traded REIT. Andrew holds a B.Ed. from Concordia University in Montreal and is a licensed realtor and broker of record for FirstService Residential in Alberta.
Alicia brings more than 10 years of condominium management experience to her role. She formerly owned and operated one of the highest rated boutique condominium management firms in Edmonton. Alicia’s condo roots run deep as a past condo owner herself and serving as the board president for the corporation.
Alicia brings many strengths to her role and her ability to adapt and change is key to her successful career. She says it’s difficult to choose just one core value, however, Improve It rises to the top. “We can always improve and I firmly believe in progress. Improve It acknowledges our humanity and resilience and I enjoy the challenge of the journey to continually Improve It.”
Alicia’s vast experience in condominium management, and her financial and business acumen are complemented by a Bachelor of Science Degree in Human Ecology. When she’s not working Alicia loves a perfect cappuccino, a refreshing nature hike and snuggling in for family movie night.
Maria’s extensive experience in facility management is complemented by past roles as portfolio manager and head of operations for large organizations, including BGIS, the Government of Canada, Shell Canada, and Hewlett Packard. With a well-rounded skill-set, Maria brings a wealth of knowledge to her role gained in industries like manufacturing, technology and retail.
While Maria is well-aligned with the values and culture at FirstService Residential, Aim High and Doing What Is Right resonate with her in particular. “Aiming high and doing what’s right puts us in the position to challenge the status quo and make informed decisions, overcome obstacles and continually find ways to better our services ― to internal and external clients.”
Maria has a Master of Business Administration (MBA), Bachelor of Business Administration (BBA). A foodie, Maria is a certified Chef in International Bakery. In her spare time she enjoys being with her family, hiking and crafts.
Jason brings many strengths to his role, including careful listening habits that mean adapting his communication style to each individual. Whether it’s internal or external clients, he makes it his goal to fully understand and meet client needs.
His well-rounded experience includes working in the multi-family sector with different multi-family developers in Calgary. As a Chartered Professional Accountant, and CPA Alberta member, Jason is experienced in private and public accounting that includes trust accounting.
Avery pivoted to property management after five years working in the accounting field; managing up to 50 monthly business accounts. Her vast experience and extensive knowledge includes client relations, financial analysis, and budgeting.
Working with FirstService Residential since 2017, Avery excels in building strong working relationships with a wide range of clients including developers, board members, contractors and individual owners.
“Providing outstanding customer service is important to me, and while I’m committed to all FirstService Residential values, Building Great Relationships is key for me.” Avery’s organizational skills and attention to detail contribute to her proven track record in client retention.
Avery completed her Bachelor of Communications degree at the University of Calgary and a certificate in Project Management. In her spare time she can be found training her horses for competition eventing.
Samantha L. Chase
Samantha says building great relationships is particularly important for her. “It’s crucial to develop and nurture relationships with my client group as well as the leadership team. This creates open communication and a free flow of dialogue that maintains a strong culture,” says Samantha.
Samantha’s career began in consumer-packaged goods, lighting her fire and passion for human capital. Progressing through various HR roles in transportation and automotive, Samantha pivoted to property management to put her people strength to an industry steeped in relationship building.
A graduate of the bachelor’s Business Administration in Human Resources from Athabasca University Samantha studied human resources and labour relations. Outside of her passion for people, she spends time with friends and family, enjoys cooking, the great outdoors, and training for equestrian show jumping competitions.