Unmatched customer service through our Resident Support Services
We’re excited to be launching Resident Support Services (RSS) in your community.Made up of Alberta based experts, our RSS team works behind the scenes to help resolve homeowners’ day-to-day matters. We’ve designed RSS with condominium homeowners in mind.
Our RSS team is available to answer various owner/tenant inquiries quickly and efficiently, including:
- Accounts and payment questions, balance inquiries
- Amenity and elevator booking
- Key & Fob requests
- Applications
- Information update
- Bylaw inquiries
- Common area maintenance, and more
Your manager can now invest this saved time in board-directed activities and community operations, thus deepening your partnership.
We’re still available for emergencies or urgent matters at our 24/7/365 Customer Care 1.855.266.3601.
Here’s some areas the Resident Support Services team benefits boards:
- Improved resident satisfaction
- Valuable community and resident insight through RSS data and analytics
- Data and community information continuity during manager turnover
- Enhanced lifestyles through industry-leading technology
- Deepening relationships between boards and licensed community managers thanks to the additional time saved with RSS.