Episode 28: Mastering the strata warranty process: best practices for navigating with confidence
About the Episode:
In this episode, Brent and James dive into the world of strata warranties with Naomi Rozenberg, partner with Lesperance Mendes and equip you with knowledge & best practices to navigate the process with confidence. Understanding and implementing these tips will help ensure a smooth and successful warranty experience.
Get the Guides:
3 Keys to Decision Making for Strata CouncilsMaintenance Planner Checklist
8 Steps for Going out to Bid
About the Guest:
Naomi Rozenberg
Partner, Lesperance Mendes
Naomi specializes in construction defect litigation, employment law, environmental contamination lawsuits, and strata governance. Leading as the chairperson of Lesperance Mendes’ Civil Litigation Group, she guides discussions on document production, affidavit evidence, expert reports, contractual interpretation, settlement agreements, solicitor-client privilege, and limitation periods. As an active member of the Canadian Bar Association's construction and insurance law sections, Naomi is committed to legal excellence.
Her dedication extends beyond the office. Naomi volunteers with Access Pro Bono and Big Sisters of British Columbia, showcasing her commitment to giving back to the community.
About the Hosts:
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.
About Stratagize Podcast
Over 1.5 million people live in strata housing in the Province of British Columbia.
Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.
Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!
Listen to our latest episode, subscribe and rate us on iTunes. 👊
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🚨 STRATA TIP:
Set expectations with your strata manager around their level of involvement with the warranty process.
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MAIN TAKEAWAYS:
🛠Five key reporting deadlines that are tied to the commencement date: 12 month, 15 month, 2 year, 5 year and 10 year.
🛠Engineering reports can take six months to complete. Plan well in advance of your deadlines.
🛠Read through warranty manual & create calendar reminders for key dates & deadlines. Read through maintenance manual, review recommendations and create spreadsheet of what needs to be done & when.
🛠Watch out for warranty deadlines that expire at 12:01am
🦄 MYTH VS FACT
The strata corporation is responsible for deficiencies in the strata lot.
(Myth)
Strata corporations are responsible for deficiencies with common and limited common property.