Episode 30: Building strong communities through effective bylaw governance

About the Episode:

In this episode, Brent and James delve into the realm of community building, joined by the insightful Sue Matthews, Regional Director at FirstService Residential. Together, they navigate the intricate landscape of effective bylaw governance, uncovering how well-structured bylaws can foster a sense of togetherness and harmony within residential communities.

Drawing from Sue's extensive expertise, they offer valuable tips that strengthen the very fabric of strata living. Whether you're a strata council member or a resident looking to make a positive impact, this conversation provides actionable insights to cultivate thriving and united communities through thoughtful bylaw governance.

Get the Guides:

3 Keys to Decision Making for Strata Councils

Maintenance Planner Checklist

8 Steps for Going out to Bid

 

About the Guest:

Sue Matthews

Regional Director, FirstService Residential

Sue Matthews, the regional director of Firstservice Residential's strata operations team, sets a remarkable example as a leader. Renowned for her exceptional relationship-building skills, Sue possesses a wealth of industry knowledge that she generously imparts to her team, clients, and the entire organization. Her unique blend of kindness and professionalism makes collaborating with her an absolute delight.

About the Hosts:

Brent Anderson

Business Development Director, FirstService Residential British Columbia

As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia. 


Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.

The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind. 
  
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast. 

James Milne

Business Development Director, FirstService Residential British Columbia

As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia. 

James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales. 

James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management. 

When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.

 

About Stratagize Podcast

Over 1.5 million people live in strata housing in the Province of British Columbia.

Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.

🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.

Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!

Listen to our latest episode, subscribe and rate us on iTunes. 👊

🚨 STRATA TIP:
Ensure your bylaws are drafted by a strata lawyer and reviewed every five years as legislation changes.

 
MAIN TAKEAWAYS:
🛠 Buying into a strata means giving up some personal freedoms as bylaws provide a set of rules to follow.
 
 
🛠 Effective bylaw program educates, informs, affects behaviour, and develops community.
 
 
🛠  Biggest mistake councils make is getting too personal and not enough due diligence.
 
 
MYTH VS FACT 🦄
“Council or strata manager can write bylaws.”
 
 (Myth)
 
This is a terrible idea, even if a council member is a lawyer. Engage a strata lawyer who is current on CRT decisions and legislation.