Empowering associates to create customer moments that matter.

Shep Hyken interviews David Diestel and talks about delivering exceptional service consistently, creating moments that matter, and empowering the team to provide outstanding customer experiences.

Here’s a glimpse into our service culture through a recent podcast featuring David Diestel, our CEO. This episode explores David’s passion for serving our communities and empowering our team to create great customer experiences.

Here's a sneak peek into what makes us unique and why you might just find your next professional home with us:
  • Our Distinctive Brand: It's not just a name but a set of values that unite us. Our leadership defines who we are and what we stand for. As part of our team, you'll play a pivotal role in reinforcing these values daily through empowerment and recognition.
  • Positive Culture, Every Day: We believe cultivating a positive culture is the key to delivering great experiences. Imagine daily meetings where all team members, regardless of position, come together to unify our culture and values. This consistent communication and empowerment create a service-aware workplace dedicated to delivering outstanding customer experiences.
  • Your Voice Matters: In our organization, feedback is more than a formality – it's a catalyst for growth. Tools like Net Promoter Scores (NPS) help us measure customer and employee experiences, providing valuable insights. Your perspective will be crucial in aligning our culture and optimizing the customer experience, ultimately leading to improved service, retention, and growth.
  • Global Connection: Joining us means being part of a team across regions. We celebrate customer service wins and ensure consistent communication to maintain a customer-centric focus across all locations.
As you explore the podcast, Shep and David share inspiring examples of Moments of Magic® and "Moments that Matter." Picture yourself playing a vital role in creating these memorable moments with us.

Listen to the full podcast here:

Your potential to contribute to our success is boundless, and we invite you to consider joining us in shaping the future of exceptional service. To see all our current job openings, click here.