Georgia property management technology and software

Great partnerships start with communication you can count on. In Georgia, our commitment is backed by industry-leading property management technology with FirstService Residential Connect^™ and HODA^®. Together, these integrated platforms keep your community connected, informed, and supported around the clock. By leveraging these innovative solutions, we streamline operations and enhance communication, allowing board members and residents to experience a simpler, more efficient approach to community living.
 

About HODA^®

In Georgia, FirstService Residential is at the forefront of the property management industry's technological shift with innovative solutions like HODA^®, our Homeowner Digital Assistant. We understand that as a board member, you juggle resident expectations, budgets, and countless decisions. HODA^® is designed to provide immediate, reliable support, making your role less complicated by delivering instant answers and assistance directly to your residents.

HODA^® offers 24/7 support, so your manager can focus on what matters most. This smart technology responds to resident inquiries at any time and in any language via text, website chat, and Alexa. This capability enhances day-to-day communications and information sharing, which allows your property manager to dedicate more time to board objectives and community-wide operations. With HODA^®, residents get fast responses, as it successfully resolves 90% of inquiries on the first contact.
 

HODA^® helps residents with:

• Profile and communication preferences
   
• Account balances and transactions
   
• Statements and documents
   
• Community information
   
• Amenity bookings
   
• Service requests and work orders
   
• Architectural modifications
   
• And more

About FirstService Residential Connect^™

At the core of our value-added services is our proprietary property management software solution, FirstService Residential Connect^™, which truly connects homeowners, board and committee members with our management team. This innovative technology tool – instantly available via computer, smartphone or mobile device – provides instant access to your community’s information, documents and records, and helps improve project and vendor management, streamline operations, increase resident and community security, and so much more.

As your association’s central database – and lifeline – FirstService Residential Connect^™ combines information and systems related to amenities, resident data, property management, security and communication. To ensure privacy and exclusivity to your community, the system utilizes a secure connection and requires qualified users to enter their unique credentials to gain access.
 

FirstService Residential Connect's key features include:

• Resident Alert mass communication tool: With one phone call or email, your community manager can alert the entire community, or a specific group of residents, about anything from meetings, notices, weather alerts, service shutdowns, community threats, or other important information or emergency situation requiring immediate action. Emails can also include attachments, which can save the community money by eliminating postage.
   
• Interactive community website: Connect^™ also provides a professional-looking and user-friendly community website for all its homeowners. Residents can manage their account balances, pay assessments and download community association documents at any time. Community manager and board members can utilize the system’s user-friendly tools to post news, board meeting minutes, community calendars, capital projects, etc.
   
• ConnectMobile (Violation/work order/architectural/inspections): Many FirstService Residential Connect^TM features are also available in a mobile application, ConnectMobile, for iPhone. Community association managers can use this app to instantly create violations and work orders – with embedded photos – as they tour their communities. Documents and photos can be tracked and archived through a simple web control panel, allowing the board members and your community manager to view the status of every work order and violation, including resident comments. ConnectMobile can also be used to create, manage and track architectural modification requests and community inspections.

By integrating FirstService Residential Connect^™ and HODA^®, we provide Georgia communities with powerful property management technology that transforms communication and simplifies operations. These platforms work in concert to create a seamless experience, offering 24/7 support for residents while providing board members with robust management tools. Our commitment to innovation means your community is supported by leading-edge solutions designed to enhance efficiency, improve resident satisfaction, and allow your management team to focus on strategic community goals.

Contact us today to learn more about how you can use our proprietary property management technology in your community.