At FirstService Residential, our mission is to make a difference every day for communities like yours, serving as your partner in its management, evolution and enhancement. It’s rewarding work that is built on strong relationships, grounded in our deep local market knowledge and strong industry experience. As the leading residential property management company in North America, we are committed to providing board members like you the guidance and support you need to ensure your community’s continued success.
That is why FirstService Residential has structured the delivery of our exclusive services and value-added resources so your property manager and fellow board members can easily take advantage of them. After all, they are some of the reasons you selected FirstService Residential as your property management partner.
Our Local Team is Structured Around You
The FirstService Residential service delivery model is built on the belief that the best way to support the communities we manage is with a strong local presence and a deep understanding of the local market. That’s why we surround your property manager with an experienced and knowledgeable team of empowered professionals who are knowledgeable about your market.
These executive-level leaders know your neighbourhood and its culture, have relationships with the best local vendors and are well-versed on the local laws which impact your association. Together, these strengths enable them to partner with your property manager and board to impact your property values, enhance the lifestyle of your residents and successfully handle the challenges that arise which are unique to your part of the country.
Each property manager is supported by a team comprised of:
  • Regional director
  • Vice president
  • President
Together, these professionals help our boards and communities successfully address issues and make better use of the in-house services that are built right into FirstService Residential’s framework. This structure also ensures that none of our communities are tied to just one individual — namely, your property manager — and that the entire company is aware and responsive to your corporation’s needs.
The Best of Both Worlds
A tangible benefit to working with a North American wide company with a local service delivery structure is that your local team has the backing of 19,000 associates and 8,500 communities across Canada and the U.S. that bring even more knowledge to the table. This means if your corporation requires specific expertise that your local team doesn’t have, your local team can quickly find insights from experts and thought leaders across North America with decades of experience.

“At most smaller property management companies, the property manager undertakes the administrative tasks as well. This could add some strain to the property manager’s time management as administration tasks can take up a lot of time. At FirstService Residential, our centralized administration support team takes care of all the administration tasks for the property manager. This enables our property managers to give their day-to-day running of the communities their undivided attention, with all the administration responsibilities taken care of by our support team.” - Mark D. Hopkins, president at FirstService Residential – Ontario

Put another way, we are uniquely able to offer our communities proven, effective solutions because we’ve seen it all. So as issues arise, local teams can tap into the best practices that have been shared by their counterparts across the organization to tackle problems head-on and solve them.

Here’s a good example of this:

A few months ago, a property manager from one of our Ontario communities discovered that the Ontario Electricity Rebate (OER) had not been applied to the community's electricity bills. There was confusion as to whether the community qualified for the rebate. As this was a complex issue that demanded detailed research and investigation, it was a challenge for the property manager. So, he reached out to our director of energy and sustainability to offer assistance. They worked together to have the bills adjusted and to recuperate the funds for the community. Upon their investigation, the utilities company cancelled all bills going back to January and rebilled them with the OER credit. The community received back $88,214.64 in funds for the retroactive of the Ontario Fair Hydro Plan and $44,157 for the OER rebate. And going forward the corporation will continue to receive the OER subsidy until the program ends, which is estimated to save the community an additional $66,000 per year. Our director of energy and sustainability says, "we likely are the only PM company that has delivered $1M of savings during the last 6 months of Covid."
By leveraging our relationships throughout Canada and the U.S., FirstService Residential can make a significant and positive difference for the communities and boards we serve — a difference that is delivered and experienced locally.
Thursday June 24, 2021