Leadership

As FirstService Residential’s Kansas City President Christine Lentz, oversees the company’s community and condominium association management operations within Missouri and Kansas. She also spearheads the maintenance division and assists the company with successfully acquiring new clients within the region.

Lentz holds over 20 years of experience in community management and has gained valuable relationships with residential developers in the greater Kansas City Area. She currently serves as President of the Police Athletic League of Kansas City (PAL), where she has developed and grown the organization that helps disadvantage youth in Kansas City.

Shannon Pulse serves as Vice President, Property Management where she is responsible for operations, growth, retention and client relations. She leads and supports a team of regional directors and property managers to ensure consistent delivery of service excellence.
 
Shannon joined FirstService Residential in 2006 as a Property Manager, managing single family developments, townhomes, villas and condominium associations in 2016 she was promoted to Regional Director.  In 2020, Shannon relocated to the FirstService south Florida market, where she provided oversight and operational leadership to the portfolio and onsite community association managers along with the onsite associates.  In 2023, Shannon was promoted to Vice President, Property Management and moved back to Kansas City.  
 
Shannon brings a wealth of knowledge and in-depth professional experience through her oversight of a vast range of communities throughout Missouri, Kansas and South Florida. Shannon is recognized as a reliable and strategic problem solver. She exemplifies our core values each day.
 
Shannon is a member of the Community Association Institute (CAI), where she holds a CMCA and AMS designation. Shannon earned a Bachelor of Science degree in Criminal Justice and Criminology at the University of Central Missouri and graduated from Baker University with a Master of Science Management degree. Shannon holds a Community Association Manager license with the State of Florida and a Salesperson license in Missouri.
 

Jessica Ballou currently serves as Controller for FirstService Residential, where she is responsible for all accounting functions and activities. Previously, she was a team leader for the homeowner’s association division of the accounting department. Before joining the company 14 years ago, she worked with Government contracts, sub contracting, manufacturing and evaluating job costs of projects. Jessica graduated from Jewell University with degrees in accounting and business management.

Jason Wortman has been with FirstService Residential Property Services department since 2017.  Gaining experience working at properties we manage with our maintenance, specialty services, and pool teams, he was promoted to Director in January of 2023.  Jason has an extensive background in property maintenance, construction, landscaping, & pool service and values the opportunity to improve and maintain community amenities.  At 15 years old Jason rode his bike to his first summer job, cleaning and vacuuming his neighborhood pool.  He often tells his team he was doing maintenance work before he could drive.
 
Jason has a degree in Horticulture & Forestry from the University of Missouri and still looks for opportunities to talk trees and plants with residents and board members.  In his free time Jason loves to mountain bike, collect and listen to records, and play board games around the diner table with his wife and son. 
 

Shelli brought over 20 years of experience to First Service Residential with emphasis on multifamily and condominium association property management.  She is a highly motivated and experienced management professional and places great emphasis on customer service.  Shelli joined the First Service Residential team in November, 2020, as a Regional Director.  She advises a team of property managers with their portfolios which include, townhomes, villas, single family developments, and condominium associations overseeing their day-to-day operations. 

As Regional Director at FirstService Residential, Dalton oversees a team that manages single-family homes, townhomes, and condos in the Kansas City area. He also manages a small portfolio of legacy accounts. Dalton joined FirstService Residential in 2018 with five years of prior experience in property management, managing condos, HOA’s, single-family rentals, and large-scale luxury apartment communities. 

Dalton is a graduate of Nebraska Wesleyan University and currently holds a CMCA designation from the Community Association Institute (CAI). 

Kasey Mayer currently serves as Director of Operations overseeing all corporate administrative staff and project management initiatives. He recently joined FirstService Residential and brings more than 15 years of operations experience to the organization. Previously he served as Director of Operations in the higher education field and managed all college auxiliary services. Kasey graduated from Park University with a degree in Business Administration & Management.

As the Manager of Human Resources, Susan supports a team of directors and managers focused on Kansas City’s associates. Susan is the strategic business partner for designing, implementing, and executing human resources strategies to support our vision, mission, values, and goals. The Human Resources team supports all associates, from recruitment and onboarding to career development and recognition. Susan and her team support all corporate and on-site associates.

Susan joined FirstService Residential in 2014, working partially in accounting and Human Resources; then, in 2017, she was promoted to a full-time HR Generalist before becoming Manager.

Susan has a Bachelor of Science degree in Business Administration from Missouri Western State University, in St. Joseph, Missouri.

As Regional Director, Bailey is responsible for overseeing a team that manages townhomes, single-family homes, and condos in the Kansas City area. In addition to supporting her team, Bailey manages a small portfolio of single-family communities.
 
Bailey joined FirstService Residential in 2020 as a property manager. Her experience includes developing, planning, and executing multi-million dollar capital projects and management of mid-rise and high-rise condominiums, townhomes, rowhomes, coachhomes, and single-family associations.
 
Bailey has a Bachelor of Science degree in Business Management, Human Resources and Organizational Behavior.