Meet Our Arizona Leadership Team

As President of FirstService Residential Arizona, Shane Gillaspie oversees all aspects of daily operations of the organization throughout the State of Arizona. His oversight and leadership spans four office locations, 350 associates, and over 150 community associations consisting of 90,000 homes.

Shane is responsible for driving collaboration between all business units with a focus on delivering the highest level of service to our clients, attracting and retaining top talent, profitable company growth, and long-term success.

Shane has been with FirstService Residential since 2017 overseeing its Northern California operations as executive vice president. Under his leadership, the growth metrics in northern California were the highest in the west region, which was comprised of Arizona, California, and Nevada during that time span. His proven track record led him to his current role.

Jennifer Clifford serves as Senior Vice President of Arizona’s West Valley region at FirstService Residential. In this role, she is responsible for ensuring that FirstService Residential’s global service standards are upheld at every community and for every resident it serves. Jennifer’s oversight and responsibilities include all communities located west of Interstate 17 and north of Interstate 10.

Jennifer joined FirstService Residential in August 2017. Prior to joining, she held a 14-year career in post-secondary education where she served as National Director of Operations and Sales and oversaw operations, support services and admissions for 13 locations nationwide. Her passion for leadership, customer experience, excellence in service, account management, process improvement and business development led her to FirstService Residential where the mission and core values guide every associate, every day. 

Jennifer is originally from Green Bay, Wisconsin. She attended the University of Maine, where she graduated Summa Cum Laude with a degree in Business Management. Jennifer relocated to Arizona after graduating and has called it home ever since. She enjoys spending time with her two children, watching football and participating in outdoor activities such as hiking, running and swimming.  

As Vice President, oversees a portfolio of specifically large-scale, master-planned, amenity-driven communities.  With over a decade of deep experience and expertise in association strategic planning and management services in the HOA industry, he is focused on effectively combining outstanding customer service, team development and servant leadership to help foster FirstService Residential’s Mission and Core Values.
 
Kirk joined FirstService after having spent his entire career in the hospitality industry, most notably as a Manager at the 5-star, 5-diamond Phoenician Resort in Scottsdale, Arizona, and later as Resort Manager at Trilogy at Vistancia in Peoria, Arizona.  His career path at FirstService Residential has included positions as Corporate Builder Division Manager, On-site Builder Division Manager, Portfolio Community Manager, On-site High Rise Manager, On-site Master Planned Community Manager, and Division Director. Kirk holds his CMCA and AMS designations, and is currently working towards obtaining the prestigious PCAM designation.
 
Kirk was born and raised in Chicago, IL, and attended Michigan State University. After college, he spent 12 years in Pittsburgh, PA, and relocated permanently to Arizona in 2004. In his free time, he enjoys spending time with family and friends, practicing his Christian faith, playing and watching sports, and "cruisin’ the open road" on his custom Harley Davidson motorcycle.

Kristina serves as Vice President of our Tucson and Southern Arizona operations. Joining FirstService Residential as a Senior Regional Director, Kristina was recognized for her market and industry experience, earning her a promotion to her current role.

As Vice President, Kristina has operational oversight of the Tucson office and the market it serves. She leads a dedicated team of regional directors, managers, and support staff that services communities throughout Southern Arizona. She is responsible for meeting operational goals and ensuring that exceptional service and solutions are consistently delivered to the communities we manage.

Kristina began her career in association management in 2007. During her tenure, she held various positions, including general manager of large-scale communities.
 

As Vice President of the High-Rise Division, Frank oversees the direction and management of our high-rise portfolio. He leads a team of specialized general managers as well as over 60+ support staff that serve our high-rise clients.

Frank relocated to Arizona in 2017 from Long Island, New York. He brought with him years of operational experience of residential high-rises in New York City. His expertise includes concierge services, hospitality management, and resort-style amenities.

Joining FirstService Residential in July 2019, Frank served as General Manager of Portland on the Park, an upscale high-rise community in downtown Phoenix. He was subsequently promoted to the Regional Director of the High-Rise Division in 2022. His experience, drive, and track record of success propelled him into his current position.  

Frank ensures that communities under his purview are professionally managed, maintained, and operated according to the objectives of the Board of Directors and the requirements of the building. He is regarded for maintaining standards of excellence for processes, methods, and personnel.

In his free time, Frank enjoys playing and watching baseball, football, and basketball as well as mountain biking and hiking. He likes to start each day with an early morning walk with his dog to catch the beautiful Arizona sunrises.