After-Hours Emergency Number:

If you have an emergency during business hours, call your community manager or our reception desk at (403) 299-1810.
Our business hours are Monday to Friday, 8 a.m. to 4:30 p.m. The office is closed outside these hours, on weekends and statutory holidays

What is an emergency?

If you have a fire, medical or police emergency call 9-1-1
Call FirstService Residential for these emergencies:

  • Water loss
  • Flood, leaking pipes, roof leak, sewer back up
  • No heat
  • Elevator not working
  • Parkade door not functioning
  • Building security compromised (e.g. an entrance/exit door won't lock)
  • Power failure
    • In Calgary, call Enmax first at (403) 514-6100
    • In Canmore. call Fortis first at 310-9473
    • In Edmonton, call Epcor at 780-412-4500
    • In Fort McMurray, call Atco Electric first at 1-800-668-2248
  • No water
    • In Calgary, call City Waterworks first at 3-1-1
    • In Canmore, call Epcor first at (403) 609-6400
    • In Edmonton, call Epcor at 780-412-6800
    • In Fort McMurray, call Regional Municipality of Wood Buffalo first at (780) 799-5823

What is a non-emergency situation? 

 The following situations are not emergencies and should be dealt with during regular business hours:

  • Objects dropped down elevator shaft
  • Parking passes needed
  • Lost keys or fobs
  • Moving in or out
  • Intercom changes
  • Intercom not working
  • Garbage not picked up
  • Vehicle ticketed
  • Vehicle towed (call local bylaw enforcement agency)
  • Barking dog (call local bylaw enforcement agency)
  • Administrative requests

 Call police at your local non-emergency number:

  • If you have problems with noisy or unruly residents or visitors
  • If your vehicle is broken into or vandalized