People across the state have put their trust in FirstService Residential for more than two decades to handle their North Carolina property management needs. When we partner with your community, you can be sure you’re getting the best, most attentive property management team anywhere in the Tar Heel State. Our experienced teams deliver exceptional service to all types of communities, from high-rises in Charlotte and master-planned communities in Greensboro to townhomes in Raleigh and condos in Asheville.
We take care of all the details so you don’t have to. Our experts manage all of your financial documents and budgets, and organize your receipts and expenses so that tax time is a breeze. We review your property and quickly take care of any problems or violations we see so that your community always looks great. We improve communication with your residents through an easily accessible website and regular attendance at your board meetings. We do everything we can to be genuinely helpful for your board members and residents, so that you can focus on the things that matter most to you.
Areas We Serve in North Carolina
From the Queen City to Tobacco Road, North Carolina offers a variety of communities that have something unique to offer their residents. No matter what part of the Tar Heel State you call home, FirstService Residential has you covered. You can find our friendly and knowledgeable staff in any of the following areas:
- Charlotte, including Center City, Highland Creek, Myers Park, Stonehaven and Cameron Wood
- Greensboro, including College Hills, Aycock, Fisher Park, Southside, Guilford and Summerfield
- Raleigh-Durham, including Oakwood, Stonehenge, Five Points, Boylan Heights and the Capital District
- Asheville, including downtown, Lakeview Park, Montford, Biltmore Park and Crest Mountain
- Wilmington, including Downtown Wilmington, Castle Hayne/Rocky Point, and Carolina Place/Market Street
How our North Carolina property management company can help your community
North Carolina is a state full of people from many different backgrounds. Every area of the state offers diverse living options, from single-family homes and condos to active adult communities and high-rise buildings.
Our dedicated teams of experts is well-trained to manage your needs in communities of every shape and size, including:
Community Associations & HOAs
Whether your community is made up of townhomes or single-family homes, we will customize our services to fit your specific needs. We’ll meet with your association board members to map out the best way to streamline your operations and optimize your budget. We can handle everything from regular property inspections and rules enforcement to financial planning and vendor management. If your community needs it, we are here to make sure it gets done right the first time.
Your North Carolina condo should offer you a variety of perks that make your life more enjoyable. We’ll make sure that you get the most out of your condo community and all of its amenities. Our management teams have years of condo experience under their belts and will work with your board to provide the most effective solutions for your association. We can negotiate preferred pricing for important services like trash removal, cable and insurance. We’ll also maintain common areas and manage relationships with vendors and suppliers.
Managing high-rises can be complicated, so FirstService Residential is here to make it easier for everyone. Our hand-picked management teams know what it takes to keep things running smoothly, from keeping common areas neat to coordinating maintenance requests. We’ll oversee all vendors and contractors to make sure jobs are getting done quickly and correctly. We can also handle emergency planning, visitor management, valet services and amenities scheduling.
Active Adult Communities
Your active adult community should be a place you get to enjoy! We’ll make sure that wellness and fitness programs are staffed and scheduled. Amenities like swimming pools, golf courses and tennis courts will be properly maintained and available for everyone to enjoy. We can also oversee event planning and negotiate great discounts for travel and entertainment. Let us manage your active adult community so you don’t have to.
We know how important amenities are to people who live in lifestyle communities. Our team of dedicated professionals will manage all aspects of these specialized communities, from managing pools and fitness centers to coordinating fitness activities, wellness programs and social events. Our well-trained associates will help your community members get the most out of your lifestyle community.
North Carolina Property Management Services We Offer
At FirstService Residential, we want to provide you and your neighbors with the best amenity management, the most responsive customer service and the friendliest associates in North Carolina. We are available for board members and residents at your association’s board meetings. We’ll get back to you with timely answers to questions and concerns, oversee regular property inspections and resolve conflicts surrounding enforcement of community rules. Our expert management teams can handle everything from emergency management and equipment maintenance to community newsletters and resident surveys. If you can think of it, we can take care of it. That’s how we build great relationships among our management team, your board members and your residents.
We also offer a menu of additional services to every community we manage, including:
Banking & Insurance Programs
Every community needs to effectively manage its cash reserves to be sure there is always money for emergencies. Our financial affiliate, FirstService Financial, can negotiate the best possible interest rates and lowest banking fees for those reserves. We can also help your association get the right insurance coverage for the best price through our insurance affiliate.
Financial Management Services
Our financial experts are focused on making sure your money is well-managed at all times. We can handle all of your budgets, financial reports, receipts and invoices. We’ll work with your tax preparation fir , so that tax time doesn’t have to be such a stressful time of year. We also offer multiple dues payment options for residents, including lockbox services.
Technology at Your Fingertips
Every community needs a central place where residents, board members and the management team can all access and share important information. Our proprietary FirstService Residential Connect™ software lets everyone in the neighborhood easily manage account balances, read board meeting minutes and download needed association documents. It also allows managers to quickly alert residents about schedule changes, weather events or emergency situations. Being on the same page makes everyone in the community feel better about where they live.
Customer Care Center
Whether you’re a resident, a board member or a member of the management team, you deserve around the clock answers to important questions. Our 24/7 Customer Care Center is the perfect solution. Well-trained Customer Care associates are always available to answer your pressing questions and help in any way they can. We try to do what’s right for every caller the first time they call.
FirstService Residential offers administrative services to help your board run as effectively as possible. We can counsel and advise your board on best practices and accepted industry standards. We’re also able to provide accurate record keeping for everything from insurance policies and claims to board meeting minutes and requests for architectural modifications.
Communication and Meetings
We believe strongly in making sure there are open lines of communication among residents, board members and the management team. Board meetings are a crucial part of this process, but many people are not always able to attend these meetings. We help keep the information flowing to everyone through our community website and newsletters. We also make sure that meeting minutes are always available through our FirstService Residential Connect™ software.
FirstService Residential offers facility services to help manage your community property. We conduct routine property inspections, oversee maintenance requests and work with all contractors to make sure you get the best rates for any community projects. We also make it simple to track the status of all maintenance activities and history using FirstService Residential Connect™.
Our development experts have spent more than 20 years helping projects throughout North Carolina get off the ground. We’re here to assist in every stage of the planning process, from reviewing site plans and financial planning to risk management and assessment fee analysis. FirstService Residential works hard to keep your projects on time and within budget.
Education & Training
We never stop trying to improve, which is why we constantly provide training to our property managers and support staff. Our educational programs ensure that every FirstService Residential staff member is fully prepared to give you the best service that we can offer. We’re even able to keep board members up-to-date on their responsibilities so that residents can maintain confidence in their local leadership.
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