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Renter and tenant communication: Why it matters to your association
Does your board and management team communicate to the renters in your community? If no, why not? In communities where renters makeup a significant portion of the residents, they are often overlooked by the people running the community. -
Property management tips for board members
Whether you’re a new or current board member, you can avoid major issues and make your term more fruitful, rewarding and, above all, effective by following these 9 tips for board members. -
6 essential HOA pool rules to enforce in your community
Summertime is swim time, and for the most part, it’s a plunge into carefree fun. But without the right swimming pool safety practices, your residents and association could be at risk. -
HOA committees: Understanding HOA committee roles and responsibilities
Thriving HOA committees have typically attributed “success by committee" as a factor for their growth. But what are actual HOA committee roles and responsibilities? -
Understanding board and property management company communication
As a board member, you want your community to grow and thrive. Having a vision for your community—the aesthetics of it, its reputation, the kinds of programming it offers and amenities it provides—is critical to its long-term well-being. A well-crafted vision will transcend board and resident turnover and keep your community on track. -
What to know about community association cyber security
Like it or not, we have become very dependent on our technology. Whether it’s a cell phone, tablet or computer, our devices enable us to stay connected, conduct business and access information anywhere, anytime. Yet as convenient as these devices may be, cyber security is simply not a priority for the majority of tech users—despite the increased prevalence of cyber attacks. In part one of our two-part series, we look at why cyber security is so important to community associations. We also provide important steps that residents in your community can take to protect their technology so that sensitive information doesn’t fall into the wrong hands. -
HOA cyber security: Tips for association board members
In part one of this two-part series, we discussed the importance of cyber security to your community association and the steps that residents can take to protect themselves and their association. In this article, we look at your board’s responsibility in preventing cyber attacks. -
Effective tips to enhance your apartment building lobby design
As a Board member, you want your building’s lobby to be aesthetically pleasing and inviting, but also safe and functional – after all, as the hub of your building, it provides essential services and can even become a social gathering place for residents and guests. So if your building lobby isn’t as attractive or functional as it could be – and doesn’t portray the impression you’d like it to – we have some suggestions that can help. -
What does an HOA president do?
Serving as a homeowner association (HOA) board president is an honor, a privilege, and an experience that many across North America take great satisfaction in. But before you make the leap from resident to board member, it’s essential to understand exactly the duties of an HOA president. -
Elderly New Yorkers, Here for the Duration
New York City's elderly resident population is growing rapidly, and is projected to increase by an additional 35% over the next 15 years. FirstService Residential Managing Director Marni J. Berk, general manager of the Lincoln Towers complex, is one of the property management experts feautured in a recent New York Times article that describes the challenges of accomodating aging building residents. -
HOA online voting: Can an HOA board vote by email?
For a growing number of community associations across the United States and Canada, statute changes are making electronic voting a possibility for boards. If your state or province permits online voting – or will soon – does that mean that your board should make this option available to homeowners in your community? -
HOA pet rules: 4 things to know
If you live in a pet-friendly community, it’s essential that your association board set boundaries to keep order within your community. Many of the issues that become problems in pet-friendly communities have very little to do with the pets – after all, they can’t clean up after themselves. -
5 reasons to continue your board member education
You’ve just been elected to your HOA or condo association board. Congratulations! Now you can celebrate...with some time back in the classroom. -
Five reasons to use quality HOA vendors
When you have a large-scale project slated for your community, it’s tempting to select a vendor based on price. After all, what’s more important than saving your association money? -
HOA secretary duties: What does a secretary of a board do?
Every board of directors, whether for a Fortune 500 company or your community association, needs a great secretary. The secretary is responsible for maintaining those records accurately, including meeting minutes, bylaws and membership records. -
Five ways to identify and resolve board conflict in your HOA
You are serving on a homeowner association (HOA) or community association board and discussing hiring a new lawn care provider. Seems simple enough, right? Oh, except that there is a bitter divide between several members arguing about two competing companies. -
How to build better HOA board relations and dynamics
The greatest strength of your board is the diverse perspectives of all of its members. Unfortunately, sometimes this can also present the biggest challenges. -
Understanding what an active adult community lifestyle looks like
It’s no secret that active adult communities are changing. With shifting demographics and lifestyles, gone are the days of sequestered neighborhoods in the far-flung suburbs dominated by golf culture. -
Four common high-rise association rules and policies
High-rise living often appeals to many people for the wealth of amenities, concierge-level services and unique culture. But with this lifestyle comes challenges. Close quarters and the need for residents to exercise mutual respect can sometimes lead to friction and conflict – this is when formal policies need to come into play. These policies, rather than being hindrances, are a tool for creating harmony among residents. The challenge is getting there – many of the major issues residents face are complex and require the help of a property management company. A great company not only has experience, but also a vast knowledge of the law and a sense for what works best for residents. -
HOA succession planning: Establishing board member succession
Thriving business organizations plan for succession. It’s built into their corporate strategy – team members with potential are identified early on, and then groomed for the leadership positions they’ll someday hold. -
Avoid these 7 common board member mistakes
Learning from other board members’ experiences is a great way to avoid making some of the more common mistakes. Here, we discuss four of the common mistakes that board members make and offer recommendations for handling the issues differently. -
Top trends in active adult communities: How they are changing
Mention the phrase “active adult communities” and a few images probably spring to mind. But whatever you’re thinking (and we’re guessing it involves golf carts), the reality is actually a lot more diverse. -
Good Management – The Key to Active Adult Community Success
The growing population of baby boomers in the U.S. is driving an increase in the popularity of age restricted communities. Learn how existing "55 and better" communities are adapting their facilities and programming to retain a competitive edge in this evolving marketplace. -
What is vendor management? Communication, tips, and processes
Vendor management is a large part of serving on the board of a managed community. Every community has outside partners for services like landscaping, sanitation, cable and Internet provision, pool maintenance, valet services and more. Open and effective communication among the board, the management company and the vendors employed by the association is an important part of making the most of any community’s operating budget and improving the lifestyles of its residents.